Terms Of Use

Minimum Order: Rs 1000.00
Shipping/Delivery:
• Carrier options: DTDC, Bluedart, Safex, Delhivery, FedEx, UPS, US Post and DHL (international only).
• FOB Origin – Shipping charges will be added to invoice at time of shipment.
• Any shipment surcharges will be billed separately if they are received after initial invoicing.
Prices:
• Prices are subject to change without notice.
• Please provide an email address so a Sales Acknowledgement confirming prices may be emailed to you before shipment.
Educational Discount:
• Educational Institutions of Higher Learning (such as Universities and Teaching Hospitals) are offered a 15% discount on products where the part number ends in “R” “C”, and “B”.
• Orders must be confirmed by email with an acceptable purchase order from the institution. Shipment must be made to the school address, unless paid in advanced or put on a charge card.
• Please include the part numbers of the items you wish to order, shipping address and payment method. See How To Order
Payment
• We accepts major RTGS/NEFT, Credit Cards: MasterCard and VISA.
• Bank Wire Transfer: Please contact us by phone, or email sales@akriti.co.in for Bank Transfer Information.
• Taxes:
• End User Sales taxes will be assessed as required by law. Currently we are forced to collect sales taxes for shipments to UAE
Special Orders:
• Special orders are not ‘stock’ items and so the lead-times may be longer. Special Order items are not returnable unless defective.
Damaged Merchandise:
Please inspect all packages promptly. 
Open and inspect all merchandise UPON receipt to insure no damage has occurred. All carriers require that any damage must be reported within 5 days of delivery for the claim with the carrier to be processed and a new item shipped. If an item is damages during shipment, please save all packing materials & contact us immediately at +971-54-7917448 or e-mail us at sales@akritigroup.com
Return Policy:
If you are not completely satisfied with your purchase, return it within 2 days of receipt for an exchange or refund (excluding shipping and handling charges). For returns made after 2 days, you will receive a merchandise credit certificate for the value of merchandise returned (excluding shipping and handling charges), good toward a future Akriti Ophthalmic Pvt Ltd (Akriti) purchase.

To process a return or exchange:
Step One – Contact us.
• Request a Return Authorization Number (RMA) via phone, fax or email.  Returning products without an RMA may delay your refund/exchange.
• Tell us the reason for the return.
• Tell us if you want a refund or exchange. 
Step Two – Prepare and ship your product:
• Replace all items in the original or appropriate packaging
• Remove, cover, or mark over any previous shipping labels
• Ship to:
• Akriti Ophthalmic Pvt. Ltd.x
•M34, M35, M36, Medical Devices Park, Sultanpur,Business bay, Dubai, UAE.

• Write in bold letters on the outside of the package: “RMA < RMA number you were provided> “
• Request carrier tracking and delivery confirmation services.
Credit will be issued after product is received.
Warranty:
Our products are warranted to be free from defects for 6 months from the date of shipment. Unaltered defective items will be repaired or replaced at our discretion. Customer pays freight to return suspected items to Akriti Ophthalmic Pvt. Ltd.